Client Services Associate (e-Banking) | Contract

Job Responsibilities

• Set up and maintain customer profiles on various e-banking platforms based on submitted documentation, ensuring data accuracy and compliance
• Perform tagging of users as authorisers and/or administrators in the system when required, facilitating ongoing compliance screening
• Handle enquiries and follow-ups related to customer profile maintenance, providing clear and professional communication
• Maintain and update tracking spreadsheets accurately and promptly, contributing to efficient workflow management
• Conduct live verification in systems to ensure data integrity and adherence to internal controls
• Support other tasks or rotations as assigned within the department, demonstrating adaptability and a team-first attitude
   

Job Qualifications

• Degree holder in Banking and Finance with at least 1 year experience in a banking environment
• Good communication and interpersonal skills to interact professionally with colleagues and stakeholders as you will be a key part of a collaborative team
• A highly responsible individual with an unwavering commitment to accuracy and detail. 
• Proven ability to manage a workload effectively, prioritize tasks, and execute duties with speed and independence while maintaining high quality.
• Foundational understanding of PC usage and a keen awareness of internet security best practices.
• Intermediate to advanced proficiency in Microsoft Office Suite, particularly Word and Excel (for data tracking and reporting), and ideally some familiarity with Access.